Customer Service: Using EQ to Create Service and Results



customer service2Customer service is critical for sustained business growth and customer loyalty.Engaging customers to experience memorable moments and trusting relationships create loyalty. This requires staff with a high level of self-awareness, insightfulness, mindfulness, and empathy-competencies that can be improved by developing emotional intelligence. Also understanding the colors of the customers, their personality will help you to serve them better. In this course you will:

  • Recognise what it takes to build customer loyalty
  • Learn why traditional “behavior based” service standards fail
  • Discover how to get the heart of service on the front line. 
  • The colors of the customer

Newsletter

Subscribe to our newsletter to receive the latest updates and events.

Contact

Phone: 011 326 2499

Fax: 011 326 0275

Cell: 076 226 1100

Email: admin@tb2b.co.za

Address: 5 Conrad Drive, Blairgowrie, Randburg