Customer Service: Using EQ to Create Service and Results

customer service2Customer service is critical for sustained business growth and customer loyalty.Engaging customers to experience memorable moments and trusting relationships create loyalty. This requires staff with a high level of self-awareness, insightfulness, mindfulness, and empathy-competencies that can be improved by developing emotional intelligence. Also understanding the colors of the customers, their personality will help you to serve them better. In this course you will:

  • Recognise what it takes to build customer loyalty
  • Learn why traditional “behavior based” service standards fail
  • Discover how to get the heart of service on the front line. 
  • The colors of the customer


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