Customer service is critical for sustained business growth and customer loyalty.Engaging customers to experience memorable moments and trusting relationships create loyalty. This requires staff with a high level of self-awareness, insightfulness, mindfulness, and empathy-competencies that can be improved by developing emotional intelligence. Also understanding the colors of the customers, their personality will help you to serve them better. In this course you will:
- Recognise what it takes to build customer loyalty
- Learn why traditional “behavior based” service standards fail
- Discover how to get the heart of service on the front line.
- The colors of the customer
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